1. Introduction
These Terms & Conditions ("Terms") govern access to and use of the website www.seadmc.in ("Website") and the destination management services offered by South East Asia DMC Private Limited, trading as "SEA DMC" (CIN: U63030HR2019PTC083792, GSTIN: 06ABCCS9588H2ZQ), a private limited company registered in India with its registered office at Street No. 01, Plot No. 03, Garhi Road Basai, Gurugram, Haryana 122001 ("SEA DMC", "we", "us", "our"). By accessing the Website or engaging our services, you ("you", "agent", "client") agree to be bound by these Terms.
2. Nature of Services
SEA DMC is a Destination Management Company (DMC) operating on a B2B (business-to-business) basis. We design, coordinate and operate ground services — hotel accommodation, transfers, sightseeing, activities and related arrangements — for travel agents, tour operators and corporate clients in Singapore, Malaysia, Bali (Indonesia), Dubai (UAE) and Thailand. We do not sell directly to individual travellers/end consumers; all bookings are made through registered travel agents and tour operators acting on behalf of their clients.
3. Eligibility & Account Use
- Our services are intended for licensed travel agents, tour operators and corporate travel desks, not individual consumers.
- Any enquiry or booking submitted through the Website must contain accurate company, contact and passenger information.
- You are responsible for the accuracy of all information (names, passport details, travel dates, passenger counts) submitted to us for a booking.
4. Quotations & Pricing
- Package rates are quoted on request based on destination, season, hotel category, group size and inclusions, and are shared directly with registered agents — they are not published publicly on the Website.
- All quotations are indicative until confirmed in writing and are subject to availability at the time of booking.
- Rates may change without notice due to currency fluctuation, third-party (hotel/airline/transport) rate revisions, or government levies, until full advance payment is received. See our Payment Policy for payment schedules and terms.
5. Booking, Cancellation & Refunds
Booking confirmation, payment schedules, cancellation charges and refund timelines are governed by our Payment Policy, Cancellation Policy and Return & Refund Policy, each of which forms part of these Terms by reference.
6. Role as Intermediary & Third-Party Services
- SEA DMC arranges services delivered by third parties — hotels, transport operators, airlines, activity and attraction operators, restaurants and local guides. We select these partners with care, but we do not own or directly control their operations.
- SEA DMC is not liable for acts, omissions, delays, cancellations, quality issues, injury or loss caused directly by an independent third-party service provider, except where such loss arises from our own negligence or breach of these Terms.
- Airline schedules, visa rules, entry requirements and local regulations are set by the relevant government or carrier and may change without notice; SEA DMC will provide guidance where possible but is not responsible for losses arising from such changes.
7. Client / Agent Responsibilities
- Ensuring travellers hold valid passports, visas and any destination-specific travel documentation required for the itinerary.
- Communicating any special requirements (medical, dietary, accessibility) at the time of booking.
- Briefing travellers on local laws, customs and conduct expectations at each destination.
- Settling payments per the agreed schedule to avoid booking cancellation.
8. Force Majeure
SEA DMC shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, government action, border closures, strikes, civil unrest, war, or airline/transport disruption. In such events, applicable third-party (hotel/airline/vendor) cancellation terms will apply.
9. Limitation of Liability
To the maximum extent permitted by law, SEA DMC's total liability for any claim arising out of or relating to a booking shall not exceed the amount actually paid to SEA DMC for that specific booking. SEA DMC shall not be liable for indirect, incidental or consequential loss, including loss of business or reputation.
10. Intellectual Property
The SEA DMC name, logo, website content, itineraries and design are the property of South East Asia DMC Private Limited and may not be copied, reproduced or used to imply affiliation without our written consent. SEA DMC operates exclusively through www.seadmc.in; any other website or account using a similar name or logo is not affiliated with us — see our company verification page.
11. Acceptable Use of the Website
- You agree not to misuse the Website, attempt unauthorised access, scrape content for commercial redistribution, or use it to transmit unlawful or harmful material.
- Enquiry forms are provided for genuine B2B travel trade enquiries; automated or bulk submissions unrelated to a real booking request are prohibited.
12. Privacy
Information you submit through our enquiry form or newsletter signup is handled in accordance with our Privacy Policy.
13. Changes to These Terms
SEA DMC may update these Terms from time to time. The latest version will always be available on this page. Continued use of the Website or our services after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.
15. Contact
Questions about these Terms can be directed to:
- Email: sales@seadmc.in
- WhatsApp: +91 74950 19933
- Registered Office: South East Asia DMC Pvt. Ltd., Garhi Road Basai, Gurugram 122001, Haryana