1. Introduction
South East Asia DMC Private Limited (trading as "SEA DMC") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website www.seadmc.in, submit inquiries, or use our services.
By using our website or submitting your information, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
When you submit an inquiry form, request a quotation, or communicate with us, we may collect:
- Full name and company/agency name
- Email address and phone number
- Travel destination, dates, and number of passengers
- Passport details (when required for visa processing or hotel bookings)
- Special requirements (dietary, medical, accessibility needs)
2.2 Information Collected Automatically
When you browse our website, we automatically collect:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent, and referral source
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information collected for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing travel inquiries and quotations | Contractual necessity |
| Booking hotels, transfers, and activities on your behalf | Contractual necessity |
| Communicating traveller details to destination suppliers | Contractual necessity |
| Sending booking confirmations and travel documents | Contractual necessity |
| Improving our website and user experience | Legitimate interest |
| Analysing website traffic via Google Analytics | Legitimate interest |
| Sending promotional offers (only with consent) | Consent |
4. Information Sharing
We share your personal data only with:
- Hotels, airlines & activity suppliers: To process and confirm your bookings in the destination country.
- Visa processing partners: When visa assistance has been requested.
- Payment processing partners: To facilitate secure payment transactions.
- Government authorities: When legally required (e.g. immigration requirements, court orders).
All suppliers and partners are contractually required to handle your data securely and use it solely for the purpose for which it was shared.
5. Data Retention
- Inquiry data: Retained for up to 24 months from the date of inquiry to serve repeat requests.
- Booking data: Retained for 7 years as required by Indian tax and accounting regulations.
- Passport copies: Deleted within 90 days of the travel date unless required for ongoing visa or insurance claims.
- Website analytics data: Aggregated and anonymised data is retained indefinitely; identifiable data is deleted after 26 months.
6. Cookies & Tracking
Our website uses the following cookies and tracking technologies:
- Google Analytics (GA4): To understand visitor behaviour, popular pages, and traffic sources. Data is anonymised and not linked to individuals.
- Essential cookies: Required for basic website functionality such as session management.
- Google Search Console verification: Meta tag for search engine indexing — no user data collected.
You can manage cookie preferences through your browser settings. Disabling cookies may affect your browsing experience.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted via the website
- Restricted access to personal data on a need-to-know basis
- Regular review of data handling practices
- Secure storage with access controls
While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Withdraw consent: Withdraw consent for marketing communications at any time.
- Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, email us at info@seadmc.in with the subject line "Privacy Request".
9. Third-Party Links
Our website may contain links to third-party websites (e.g. hotel booking platforms, attraction websites, payment portals). SEA DMC is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal data.
10. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. Travel bookings for minors must be submitted by a parent or legal guardian.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We recommend reviewing this page periodically.
12. Contact Us
For privacy-related questions or requests:
- Email: info@seadmc.in
- Phone / WhatsApp: +91 890 151 5562
- Office: South East Asia DMC Pvt. Ltd., Street No. 01, Plot No. 03, Garhi Road Basai, Gurugram 122001, Haryana, India