1. Overview
This Payment Policy outlines the terms and conditions governing payments for all services booked through South East Asia DMC Private Limited (trading as "SEA DMC"). It applies to travel agents, tour operators, and direct clients booking tour packages, hotel accommodations, transfers, and activities across Singapore, Malaysia, Bali, Dubai, and Thailand.
2. Payment Schedule
All bookings require payment as per the following schedule:
| Payment Milestone | Amount | When Due |
|---|---|---|
| Booking Confirmation | 50% of total package cost | At the time of booking |
| Balance Payment | Remaining 50% | Minimum 15 days before travel |
| Peak Season Bookings | 100% of total cost | At the time of booking |
| Last-Minute Bookings (<15 days) | 100% of total cost | At the time of booking |
Important: Bookings are confirmed only after receipt of the advance payment. SEA DMC does not hold inventory without payment — rates and availability are subject to change until payment is received.
3. Accepted Payment Methods
- Bank Transfer (NEFT / RTGS / IMPS): Direct transfer to SEA DMC's designated bank account. Account details are shared on the proforma invoice.
- UPI: Payments via Google Pay, PhonePe, Paytm, or any UPI-enabled app to the UPI ID provided on the invoice.
- Cheque / Demand Draft: Payable to "South East Asia DMC Private Limited". Cheque clearance takes 2–3 business days.
- International Wire Transfer: For overseas agents. SWIFT details are provided upon request. All bank charges are borne by the remitter.
4. Currency
- All quotations and invoices for Indian travel agents are issued in Indian Rupees (INR).
- International agents may receive quotations in USD or SGD depending on the destination.
- Exchange rate fluctuations after quotation may result in revised pricing at the time of final payment.
5. GST & Taxes
- All quoted rates are exclusive of GST unless explicitly stated otherwise.
- GST at 5% (as applicable under the Tour Operator Scheme) will be charged on the total invoice value.
- SEA DMC's GSTIN: 06ABCCS9588H2ZQ
- A GST-compliant tax invoice will be provided for every booking.
6. Proforma Invoice & Booking Confirmation
- Upon receiving a quotation request, SEA DMC will share a detailed proforma invoice with package breakdown, inclusions, exclusions, and payment timeline.
- The travel agent must confirm the booking by replying with written approval (email) and initiating the advance payment.
- A Booking Confirmation Voucher will be issued within 24–48 hours of payment receipt, containing hotel details, transfer timings, and activity schedules.
7. Credit Terms (For Registered Agents)
- Credit facility may be extended to registered travel agents on a case-by-case basis after evaluation.
- New agents must complete a minimum of 3 advance-payment bookings before credit eligibility review.
- Credit period, if approved, is strictly 15 days from invoice date.
- Overdue payments attract a late payment charge of 2% per month on outstanding amounts.
- Credit limit is subject to periodic review and may be revised or withdrawn without notice.
8. Payment for Group Bookings (10+ Pax)
- Group bookings require a non-refundable deposit of 25% to block inventory.
- 50% payment is due 30 days before travel.
- Full balance must be cleared 15 days before travel.
- Rooming list and final passenger names must be submitted along with the 50% payment.
9. Failure to Pay
- If the balance payment is not received by the due date, SEA DMC reserves the right to cancel the booking and apply cancellation charges as per the Cancellation Policy.
- SEA DMC shall not be held responsible for any travel disruption caused by non-payment or delayed payment.
10. Payment Disputes
- Any payment dispute must be raised in writing within 7 days of invoice date.
- Disputes raised after services have been consumed will not be entertained.
- All disputes will be resolved as per the laws of India, with jurisdiction in Gurugram, Haryana.
11. Contact for Payments
For payment-related queries, invoices, or bank details:
- Email: sales@seadmc.in
- WhatsApp: +91 890 151 5562
- Office: South East Asia DMC Pvt. Ltd., Garhi Road Basai, Gurugram 122001, Haryana